Information about making a referral

All referrals to any service within the Integrated Community Paediatric Service must be directed to the Care Co-ordination Centre using the ICPS Referral Form (from 3rd April 2017). The Care Co-ordination Centre is based in Ipswich and operates 24/7.

Referrals can be made:

By secure email: suffolkcommunityhealthcare.referrals@nhs.net 

By post: The Care Co-ordination Centre, Eighty-Six, Sandy Hill Lane, Ipswich, IP3 0NA

By phone: 0300 123 2425

All referrals to ICPS must adhere to the following requirements:

  • Referrals should be made on the ICPS Referral Form, and either sent electronically or by post to the Care Co-ordination Centre (details above)
  • if it is an urgent referral requiring immediate response, this can be made by phone
  • Parent/carers’ consent must always be obtained prior to referral
  • Referrals are only accepted where the child is registered with a Suffolk GP (within the Suffolk Community Healthcare boundaries)
  • Medical, audiology, children's community nursing, occupational therapy and physiotherapy referrals are accepted where the child is registered with a Thetford GP (excludes speech and language therapy)
  • Referrals may be returned to the referrer if there is incomplete information, or the referral is inappropriate and does not meet referral criteria (see service specific referral guidance for more information)
  • If the referral is accepted it will be prioritized according to need 
  • Where referrals are accepted, our policies will be applied in terms of waiting times, and discharge relating to non-attendance

ICPS Referral Form (see the section below)

The ICPS Referral form offers options to refer into one or more of the following children's services:

  • Medical service
  • Audiology
  • Community Children’s Nursing Services (CCN)
  • Speech and Language Therapy
  • Physiotherapy
  • Occupational Therapy

Please note:

  • Referrals for more than one service can be made on the same referral form
  • Referrals are screened by senior clinicians and prioritisation/urgency criteria applied.

Exclusions

Please note that the Child and Family Psychology Service, Suffolk Communication Aids Resource Centre (SCARC) and Therapy Focus Suffolk (TFS) are additional services provided within ICPS.  However they only receive internal referrals when a child/young person is already receiving care from one or more of the other services.  Internal referrals are accepted for these services according to the referrals guidance (available below).

ICPS Referrals Guidance

Referrals guidance is available below for the following services:

  • Medical service
  • Audiology
  • Community Children’s Nursing Services (CCN)
  • Speech and Language Therapy
  • Physiotherapy
  • Occupational Therapy

Information is also available about referrals for the following services, which may be accessed by children and families once the child is already known to other service/s:

  • Child & Family Psychology Service
  • Suffolk Communication Aids Service (SCARC)
  • Therapy Focus Suffolk (TFS).
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