Tell us what you think

We want to hear about your experience of our services. Your views, good and bad, help us to improve. Click here to find out how contact us.

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Health professionals section

This section includes referral forms and referral information for health professionals.

To access please click here.

Find out where services are provided

Use our interactive map here to find our bases and community hospitals. You can find information about the services they provide in the Our Services section.

Our Care Co-ordination Centre:      0300 123 2425

Seasonal information

Coronavirus (COVID-19) information

Community services are in operation across Suffolk, but there may be some changes given new measures. 

For information about the inpatient units in our community hospitals, please visit the West Suffolk NHS Foundation Trust website here for Newmarket and Glasonbury Court and the ESNEFT site here for Aldeburgh, Felixstowe and Bluebird Lodge.

Suffolk Community Healthcare

Caring for you in your community

Our nurses, therapists, specialists, technicians and support staff are dedicated to giving you excellent care that meets your needs closer to home

Welcome to Suffolk Community Services

Community services aim to provide high quality, reliable and safe healthcare, delivered with compassion and kindness; working closely with our partners in the health and social care system.  

We provide a comprehensive range of NHS services closer to home for about 650,000 people registered with a Suffolk GP. Services are run by east and west alliances of local providers including the Suffolk GP Federation, East Suffolk and  North Essex NHS Foundation Trust and the West Suffolk NHS Foundation Trust. Please visit these websites for more information about the organisations providing community services.

Fifteen community health teams offer nursing and therapy care, alongside specialist nurses and emergency intervention teams. There are four community hospitals; a minor injuries unit; and a wheelchair and community equipment service to help people maintain their independence for longer.  The Integrated Community Paediatric Service cares for children and young people with disabilities and longer term health conditions. 


  • 96% of service users who responded to our survey (Friends and Family Test) in September 2019 would recommend community services
  • In June 2019  we had 49,143 face to face contacts with patients
  • And 1,191 assisted contacts such as telephone support
  • And we had 190 admissions to community beds
  • The Care Co-ordination Centre dealt with 16.023 phone calls
  • If you need a referral to any of our services please contact your GP or call our Care Coordination Centre on 0300 123 2425 (24/7)

A recent comment from a family - see more in the About Us section

Bury Rural Community Health Team: My late brother-in-law was cared for at home for the last 10 days of his life by the team.  I cannot thank them enough for the care they put in place. His last days were peaceful and he died without pain. They were not only caring to him but also to his wife, supporting her every step of the way, even to staying and helping her wash him before the undertaker came. This gave her great comfort. On behalf of the family I would like to express our deepest gratitude.

Getting the right help at the right time

Making sure you go to the right place for help when you are unwell means that you and your family will get the best treatment. It also helps ensure busy NHS services are available to help everyone including other patients who may need them more.

Self-care – self-care is the best choice to treat coughs, colds and other very minor illnesses and injuries using over the counter medicines.

Pharmacist – your local chemist can give you advice on common health problems and the medicines you need to treat them.

GP/ out of hours service – make an appointment with your local GP when you have an illness or injury which will not go away and which cannot be treated by over the counter treatments. In an emergency, you can contact the out of hours service by telephoning your surgery and following the recorded instructions.

NHS 111 – available 24 hours a day, 365 days a year. Call 111 if you urgently need medical help or advice but it's not life-threatening, for guidance on where to go for help or if you need health information and reassurance.

Minor injuries unit – available at Felixstowe Hospital from 7am to 10pm daily. The MIU provides treatment or advice which does not need a visit to A&E or a medical appointment. Many GP surgeries also offer a minor injuries service.

A&E or 999 – should only be used in very serious or life-threatening situations. 

Non-emergency patient transport - telephone 0300 999 6666 - for people who need support to attend NHS appointments

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