Tell us what you think

We want to hear about your experience of our services. Your views, good and bad, help us improve and get things right. Click here to find out how contact us.

Type too small for you to see it clearly? Click the Accessibility tab at the top of the screen

Health professionals section

This section is intended for health and other professionals. It includes referral forms, pathways and policies.

To access please click here.

Find out where services are provided

Use our interactive map here to find our bases and community hospitals. You can find information about the services they provide in the Our Services section.

Our Care Co-ordination Centre:      0300 123 2425

Seasonal information

Summer is here, and with the potential for heatwaves and strong sunshine at this time of year, be aware of what you can do to avoid health risks.

NHS Choices has guidance here. Try and keep cool with cold drinks (avoid alcohol), keep out of the sun and stay indoors between 11am and 3pm if you can, wear loose clothing and have cool baths or showers. Use a broad spectrum sunscreen which will protect you from both UVA and UVB rays - read more here.

 

Suffolk Community Healthcare

Caring for you in your community

Our nurses, therapists, specialists, technicians and support staff are dedicated to giving you excellent care that meets your needs closer to home

Welcome to Suffolk Community Healthcare

Our priority is providing high quality, reliable and safe community healthcare to people in our community, delivered with compassion and kindness.

We provide a comprehensive range of NHS services closer to home for about 650,000 people in Suffolk.  SCH is a partnership between Serco, South Essex Partnership University NHS Foundation Trust and Community Dental Services CIC. Our 15 community health teams offer nursing and therapy care, working with specialist nurses and our community intervention service for urgent cases. We also run four community hospitals and a minor injuries unit, and operate a wheelchair and community equipment service to help people maintain their independence for longer.  We try to make services easy to access individual, personalised and joined-up, and as close to what each patient wants and needs as we can.

FACTS AND FIGURES

  • 94% of patients and carers who responded to our survey (Friends and Family Test) in January 2015 would recommend our services
  • In our community hospitals 100% of people who responded would recommend them
  • In January 2015 99% of our patients who returned surveys said they had complete confidence in the skills of the staff caring for them
  • In 2014 our staff had 527,999 face to face contacts with patients.
  • Our Care Co-ordination Centre answers more than 12,000 calls a month, around 95 per cent of them within 30 seconds.
  • If you need a referral to any of our services please contact your GP or call our Care Coordination Centre on 0300 123 2425 (24/7)

Getting the right help at the right time

Making sure you go to the right place for help when you are unwell means that you and your family will get the best treatment. It also helps ensure busy NHS services are available to help everyone including other patients who may need them more.

Self-care – self-care is the best choice to treat coughs, colds and other very minor illnesses and injuries using over the counter medicines.

Pharmacist – your local chemist can give you advice on common health problems and the medicines you need to treat them.

GP/ out of hours service – make an appointment with your local GP when you have an illness or injury which will not go away and which cannot be treated by over the counter treatments. In an emergency, you can contact the out of hours service by telephoning your surgery and following the recorded instructions.

NHS 111 – available 24 hours a day, 365 days a year. Call 111 if you urgently need medical help or advice but it's not life-threatening, for guidance on where to go for help or if you need health information and reassurance.

Minor injuries unit – available at Felixstowe Hospital from 7am to 10pm daily. The MIU provides treatment or advice which does not need a visit to A&E or a medical appointment. Many GP surgeries also offer a minor injuries service.

A&E or 999 – should only be used in very serious or life-threatening situations. 

Select type size
Site colour
Accessibility