Tell us what you think

We want to hear about your experience of our services. Your views, good and bad, help us improve and get things right. Click here to find out how contact us.

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Health professionals section

This section is intended for health and other professionals. It includes referral forms, pathways and policies. To access please click here.

Find out where services are provided

Use our interactive map here to find our bases and community hospitals. You can find information about the services they provide in the Our Services section.

Seasonal advice

Off on holiday? Make sure health problems don't ruin your trip - useful advice from NHS Choices here.  Back from holiday and preparing your child for their first day at school? NHS Livewell has some advice here.

 

Suffolk Community Healthcare

Caring for you in your community

Our nurses, therapists, specialists, technicians and support staff are dedicated to giving you excellent care that meets your needs closer to home

Welcome to Suffolk Community Healthcare

Our priority is providing high quality, reliable and safe community healthcare to people in our community, delivered with compassion and kindness.

We provide a comprehensive range of NHS services closer to home for about 650,000 people in Suffolk.  SCH is a partnership between Serco, South Essex Partnership University NHS Foundation Trust and Community Dental Services CIC. Our 15 community health teams offer nursing and therapy care, working with specialist nurses and our community intervention service for urgent cases. We also run four community hospitals and a minor injuries unit, and operate a wheelchair and community equipment service to help people maintain their independence for longer.  We try to make services easy to access individual, personalised and joined-up, and as close to what each patient wants and needs as we can.

FACTS AND FIGURES

  • 97% of patients and carers who responded to our survey (Friends and Family Test) – would re commend our services
  • In our community hospitals 100% of people who responded would recommend them
  • All four hospitals and our minor injuries unit received excellent Care Quality Commission reports this year
  • In 2013 our staff had 496,338 face to face contacts with patients.
  • Our Care Co-ordination Centre answers more than 12,000 calls a month, more than 95 per cent of them within 30 seconds.
  • If you need a referral to any of our services please contact your GP or call our Care Coordination Centre on 0300 123 2425

Getting the right help at the right time

Making sure you go to the right place for help when you are unwell means that you and your family will get the best treatment. It also helps ensure busy NHS services are available to help everyone including other patients who may need them more.

Self-care – self-care is the best choice to treat coughs, colds and other very minor illnesses and injuries using over the counter medicines.

Pharmacist – your local chemist can give you advice on common health problems and the medicines you need to treat them.

GP/ out of hours service – make an appointment with your local GP when you have an illness or injury which will not go away and which cannot be treated by over the counter treatments. In an emergency, you can contact the out of hours service by telephoning your surgery and following the recorded instructions.

NHS 111 – available 24 hours a day, 365 days a year. Call 111 if you urgently need medical help or advice but it's not life-threatening, for guidance on where to go for help or if you need health information and reassurance.

Minor injuries unit – available at Felixstowe Hospital from 7am to 10pm daily. The MIU provides treatment or advice which does not need a visit to A&E or a medical appointment. Many GP surgeries also offer a minor injuries service.

A&E or 999 – should only be used in very serious or life-threatening situations. 

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